For Service Book-in please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and provide the following details in your email, which should have the subject line: SERVICE BOOK-IN

• Type of Mac and date of purchase - e.g. iMac 21.5", March17th,  2010.
• Processor Speed & type - e.g. 2.4GHz Intel Core 2 Duo
• Machine Serial Number - e.g. X802230EVGP
• Which Mac OS version it is running - e.g. Mac OS X Version 10.6.5

All of these details (except for date of purchase and year), can be found by going under the Apple (icon) Menu > About  This Mac. In the window you will see the OS X Version, the processor type and the RAM memory. If you then click on the "More Info" button, you will launch "System Profiler" - in this window (with "Hardware" highlighted on the left-hand column) you will see the Hardware Overview, which includes the Serial Number (second from bottom). Please also include your name and contact details.

For a Repair Update please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and provide the following details in your email, which should have the subject line: REPAIR UPDATE

• Your Surname, the Job No. (from the receipt we gave you) and the product type (e.g. iPod, iMac, MacBook).

For a General Service Enquiry please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and provide appropriate details in your email, which should have the suject line: ENQUIRY

For on-site requests and Support Contract Information, please see the Professional Services section.